It is time to look to 2021 with optimism, but without lowering our guard. We will continue working to be the financial ally of more than 16 million clients.
We supported initiatives that generated growth and development for society, maintained the necessary liquidity levels and managed risks efficiently and responsibly for the benefit of our stakeholders.
Through positive transformations in society and the environment, we have placed our experience and capabilities for the benefit of society, to promote sustainable economic development for the well-being of EVERYONE.
Maintaining the loyalty and preference of our customers
Through a wide range of financial and non-financial channels and services, we provide our customers with a superior experience in their interactions with the bank, in which they perceive us as easy, timely, reliable and close to them.
We were able to respond with agility to the challenges posed by our environment and strategy through the evolution of our culture, the well-being of our employees as a priority, and the speed with which we implemented and adapted new ways of working.